Change is never easy, but often quite necessary.
Change Management
With our distinctive set of services and deeply skilled change professionals, we focus on change strategy and enabling change—resulting in the adoption of new behaviours and mindsets by individuals and teams.
Our change managers have extensive knowledge of and experience in the process of planning and executing specific, transactional programs of change with speed and agility.
Our change managers have extensive knowledge of and experience in the process of planning and executing specific, transactional programs of change with speed and agility.
- Stakeholder analysis; change impact assessment; change measurement and analytics; communications and stakeholder engagement; training and performance support.
- Communicate the change process to IT and the business to improve understanding and reduce the number of unauthorized changes circumventing the process.
- Log RFCs, perform automated classification, trigger and manage process workflows, and support impact assessment with a service-oriented view of the infrastructure.
- Publish an FSC - a calendar of all authorized changes - in a place that is accessible to everybody in the business.
- Ensure each RFC is logged with a unique reference number and date-stamp that contains as much detail as possible on what the change is and why it is required also references the project or problem record from which it originates.
- Don't implement any change without a back-out plan that can be used to quickly roll back to a stable configuration if the change fails.
- Ensure changes and back-out plans are tested in a safe environment, e.g., a sandbox that mirrors the live environment as closely as possible.
- Embed continual improvement in the evaluation stage to refine the process over time.