Our IT Services compare your infrastructure design to best practices and support levels, and from there makes recommendations to improve the service levels and offerings
IT Services
Our IT Services compare your infrastructure design to best practices and support levels, and from there makes recommendations to improve the service levels and offerings
Lyra Telecom IT HELPDESK acts as single primary point of engagement between users and IT organization providing great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.
Managing incidents (service disruptions) and service requests (routine service-related tasks) along with handling user communications for things like outages and planned changes to services.
Lyra Telecom will help you to resolve your problems by providing electronic and telephone assistance to you or your designated representatives in English and German.
- Acting as a single point of contact (SPOC) for IT support
- Using a tracking solution for all incoming incidents
- Automating ticket tracking, routing, and email notifications
- Offering basic incident and service request management
- Integrating with other ITSM practices, such as configuration management and knowledge management
- Some areas/applications supported by specialty groups outside of the help desk
- Providing Levels 1 and 2 support and pass incident ownership if escalation is needed
- Displaying basic self-service options for end users